Returns - Of Eden

WHAT IS OUR RETURN POLICY ?

We accept returns within one week of purchase and require you to contact us before sending your return to obtain your RA number.

Only items sent back in original, undamaged condition will be accepted.

You can opt for an exchange, 110% credit or refund.

We are only able to exchange if the desired item and size are in stock.

All parcels are sent with a return form that needs to be filled out and included when you return your item. If you’ve lost it, you can download and print it here.

Items must be returned using a traceable service to ensure item delivery.

HOW DO YOU MAKE A RETURN ?

  1. Contact us and let us know what you would like to return and if you would like an exchange, credit or refund. We will then provide you an RA number.
  2. Fill out your returns form (download it here).
  3. Ensure the item is in original condition.
  4. Send back your item using a traceable service within one week of your purchase date.

DO WE COVER THE COST OF RETURNS ?

Items are to be sent back to Of Eden at the cost of the customer, we will cover the cost of sending the new item to you.

DO WE ACCEPT RETURNS ON SALE ITEMS ?

Unfortunately, all sale items are final and cannot be returned.

HAVE WE RECEIVED YOUR RETURN ?

Please allow up to 3 working days upon receiving your parcel to process your return. We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check.

WHAT IS A 110% CREDIT ?

Wanted to exchange but can’t find anything else you like as much right now? We now offer customers a 110% store credit so you can wait until something new comes in and spend it later.

It is 110% of the total you paid, excluding any shipping costs – i.e. if you returned a necklace to the value of $100, you would be credited $110 as a gift voucher.

WHEN SHOULD YOU EXPECT YOUR REFUND TO CLEAR ?

Please allow up to 3 business days from the date we receive the package to process your refund. From there, the funds can take approximately 72 hours to clear.

Paypal refunds are instant.

HOW LONG DO CREDIT NOTES LAST ?

Credit notes will be valid for up to 6 months from the issue date.